Privacy Policy
Last updated: September 2026
Twee Line respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.
What we collect
- Name, phone number, email, and shipping address when you place an order or create an account
- Payment-related details (we do not store card numbers - payments are processed by our partners)
- Browsing data such as pages visited and items viewed (via cookies and analytics)
How we use your information
- To process and deliver your orders
- To send order confirmations, tracking updates and customer support communication
- To improve our website and product offerings
- To send marketing emails - only with your consent. You can unsubscribe at any time.
Sharing your data
We share your shipping information with our courier partners to deliver your order. We do not sell your personal data to third parties.
Cookies
We use cookies to keep you signed in, remember your cart, and analyse site usage. You can disable cookies in your browser settings, but parts of the site may not work correctly.
Data retention
We retain order information for accounting and tax purposes as required by Sri Lankan law. Account information is retained until you ask us to delete it.
Your rights
You may request a copy of your data, ask us to correct it, or request deletion at any time by emailing privacy@tweeline.lk.
Children's privacy
Our site is not intended for children under 13. We do not knowingly collect data from children. If you believe we have collected such data, please contact us.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email or via a notice on the site.
